Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
1. Are you a factory or a trading company?
We are a professional international steel trading company. As a Tier-1 Agent for several Fortune Global 500 steel manufacturers—including Baowu Group (Maanshan Iron & Steel), HBIS (Hebei Iron & Steel), Laiwu Steel, and Rizhao Steel—we provide direct factory-price access to premium structural steel sections, steel pipes, and tubes. Our role bridges global buyers with China’s top mills, offering mill-direct pricing, certified quality assurance, and comprehensive value-added processing under one roof.
2. What are your main exported products?
Core export portfolio covers:
Structural Steel Sections: H-beam, I-beam (S-beam), angle steel, and channel steel (U-channel)
Steel Pipes: Seamless and welded, across various diameters and wall thicknesses
Steel Tubes: Round, square, and rectangular hollow sections
Specialty Grades: Low-temperature-resistant steel (J2/JR/K2/NL), heavy-duty structural steel, and pipe steel for demanding environments, including cold-region, polar, and offshore applications.
All products are available across multiple international standards and can be supplied with customized specifications.
3. Do you offer a wide range of steel specifications and grades?
Yes. We supply steel across 7 international standard systems: GB/T (China), EN (European), ASTM (American), AS/NZS (Australian/New Zealand), JIS (Japanese), GOST (Russian), and KS (Korean). Our range includes grades from S235JR to S355J2+N, A36 to A992, Q235B to Q355B, and specialized low-temperature grades such as S355J2, S355K2, and S355NL. Both standard and non-standard sizes are available. Each product page on our website provides an expandable standards-and-grades reference table for detailed lookup.
4. Do you have a Minimum Order Quantity (MOQ) requirement?
We have No MOQ requirement. Whether you need a small batch for a fabrication project or a bulk order for large-scale infrastructure, we accommodate orders of all sizes. This flexibility reflects our commitment to supporting businesses at every stage—from individual fabricators and SMEs to large EPC contractors.
5. Can you source non-standard specifications or offer one-stop steel procurement?
Yes. As a Tier-1 Agent with direct access to 10+ leading Chinese steel mills, we can source non-standard specifications, custom dimensions, and specialty grades not held in regular stock. Our one-stop procurement service covers multiple product categories—structural sections, pipes, tubes, and fittings—allowing you to consolidate orders across different steel types and standards with a single supplier, reducing coordination effort and logistics cost.
6. What international standards can your products meet?
Our products comply with 7 international standard systems:
| Standard | Origin | Typical Applications |
|---|---|---|
| GB/T | China | Domestic projects, China-invested overseas projects |
| EN 10025 | Europe (CEN) | EU infrastructure, CE-marked structures |
| ASTM | USA | North & South American markets |
| AS/NZS | Australia/New Zealand | Australasian construction |
| JIS | Japan | Japanese-standard projects |
| GOST | Russia/CIS | Russian and CIS-market projects |
| KS | Korea | Korean-standard specifications |
Each batch is supplied with a Mill Test Certificate (EN 10204 3.1) confirming compliance with the specified standard.
7: How do you guarantee product quality?
Quality assurance is built into every stage:
- Mill-direct sourcing: All products originate from Tier-1 partner mills (Baowu, HBIS, Laiwu, Rizhao) with full production traceability
- Mill Test Certificates: Every batch is accompanied by an MTC per EN 10204 3.1, detailing chemical composition and mechanical properties
- 10 licenses and certifications: We hold a comprehensive portfolio of quality and industry credentials
- Third-party inspection: We fully support and facilitate pre-shipment inspections
- Warehouse verification: Clients may visit our 8 physical warehouses for on-site inspection or arrange video verification
8: Can you provide samples? What is your sample policy?
Yes, we can provide samples for evaluation. Our sample policy is as follows:
- Small samples: Free of charge; freight cost borne by the requester
- Full-length samples: Both sample cost and freight cost borne by the requester
- Order conversion: If a subsequent order is placed, the sample fee will be waived
- Custom specifications: Samples are generally not available for special custom specs; however, we may provide a similar product as a substitute, or supply remnants from previous custom production when available—subject to case-by-case evaluation
Sample lead time for standard stock items is typically 3–5 business days. Please contact us with your specific requirements to arrange a sample.
9: What payment methods do you accept?
- T/T (Wire Transfer): 30% advance payment, 70% balance before shipment or against copy of Bill of Lading
- L/C (Letter of Credit): Irrevocable L/C at sight is accepted for regular customers and large-scale orders
Payment terms are flexible and can be discussed based on order value, customer relationship, and project requirements.
10: How long is the delivery time usually?
- In-stock items: 3–7 business days from order confirmation and deposit receipt
- Custom / non-standard orders: 15–30 days, depending on mill production schedule and processing requirements
- Value-added processing: Processing time is additional and depends on the specific services required (cutting, welding, galvanizing, etc.)
We provide estimated lead times at quotation and keep customers updated throughout production and dispatch.
11: What is your packaging method? Is it suitable for sea freight?
Yes, all packaging is designed for international sea freight. We offer:
- Steel strapping: Approximately 5–7 straps per bundle
- Bulk packaging: Suitable for large-volume sections and pipes
- Boxed/crated: For smaller items or products requiring additional protection
The choice between bulk and boxed packaging is determined based on steel dimensions, customer budget, vessel schedule, and other factors—mutually agreed upon during order confirmation.
Product specifications, heat numbers, batch numbers, and quantity labels can be applied to the products upon customer request to facilitate identification and customs clearance.
12: Which countries and regions do you mainly export to?
Our export network spans 50+ countries across
- Southeast Asia: Indonesia, Vietnam, Thailand, Philippines, Malaysia, Singapore
- Middle East: UAE (Dubai), Saudi Arabia, Qatar, Kuwait
- South America: Brazil, Peru, Chile
- Africa: South Africa, Nigeria, Kenya
- Europe: Russia (including Yamal LNG Project), CIS countries
- Oceania: Australia, New Zealand
We continue to expand into new markets based on customer demand.
13: Can we inspect your warehouses or visit the production steel mills?
- In-stock items: 3–7 business days from order confirmation and deposit receipt
- Custom / non-standard orders: 15–30 days, depending on mill production schedule and processing requirements
- Value-added processing: Processing time is additional and depends on the specific services required (cutting, welding, galvanizing, etc.)
We provide estimated lead times at quotation and keep customers updated throughout production and dispatch.
14: How can I get an accurate and up-to-date quotation?
To receive an accurate quotation, please provide the following:
- Product type (e.g., H-beam, angle steel, seamless pipe)
- Standard and grade (e.g., EN 10025 S355J2, ASTM A992)
- Dimensions (size, thickness, length)
- Quantity (in tons or pieces)
- Delivery terms (FOB, CIF, CFR—and destination port if applicable)
- Processing requirements (cutting, galvanizing, etc., if needed)
You can submit this via:
- The inquiry form on our website (homepage and each product page)
- Email: admin@trustbridgetj.com
- WhatsApp: +86 15615487737
- WeChat: 15005383731
Quotations are typically provided within 12 hours of receiving complete specifications.
15: Do you offer value-added or customized processing services for projects?
Yes. We operate 8 in-house processing services:
| # | Service | Description |
|---|---|---|
| 1 | Raw material cutting | Cut-to-size per project specifications |
| 2 | Perforating/drilling | Custom hole patterns for connection points |
| 3 | Roll forming | Shaping and bending to required profiles |
| 4 | Welding | Fabrication of custom components and assemblies |
| 5 | Shot blasting | Surface preparation to Sa 2.5 standard |
| 6 | Cut-to-length | Precision length cutting for bars and sections |
| 7 | Slitting | Width reduction for coils and plates |
| 8 | Galvanizing | Hot-dip galvanizing for corrosion protection |
Both stock items and newly sourced material are eligible for processing. Processing specifications are confirmed at quotation. If you have other processing needs, please contact us to discuss.
16: Do you accept third-party pre-shipment inspections?
Yes, we support third-party pre-shipment inspection. Clients may designate any inspection agency of their choice. We coordinate inspection scheduling, provide access to our warehouses and inventory, and supply all necessary documentation (MTCs, production records) for the inspector’s review. Inspection costs are typically borne by the buyer unless otherwise agreed.
17: What shipping and customs clearance documents do you provide after shipment?
After shipment, we provide a complete document set, including:
- Commercial Invoice
- Packing List
- Bill of Lading (B/L)
- Mill Test Certificate (EN 10204 3.1)
- Certificate of Origin (COO)
- Third-party Inspection Certificate (if inspection was conducted)
- Insurance Policy (if CIF terms)
Documents are sent electronically (PDF/email) immediately after vessel departure, with original documents couriered as required. Telex-release is available upon request for faster document turnaround.
18: Can you provide ongoing technical support for large-scale engineering or infrastructure projects?
Yes. For large-scale EPC and infrastructure projects, we provide:
- Material selection consultation: Assisting engineers and project teams in selecting the appropriate steel grade and standard for specific structural requirements, including low-temperature and high-strength applications
- Standard compliance guidance: Ensuring supplied material meets project-specified standards (EN, ASTM, GB/T, etc.) and assisting with compliance documentation
- Custom specification development: Coordinating with mills for non-standard dimensions or special metallurgical requirements
- Logistics planning: Developing shipment schedules aligned with project milestones, including phased delivery for long-term projects
- Quality tracking: Providing batch-level traceability throughout the project lifecycle
- After-sales support: Remaining available for follow-up inquiries, additional orders, and material performance feedback
Our staff provides hands-on technical support throughout the project, and our partner mills’ technical teams are also available to provide assistance when needed.
Our track record includes landmark projects such as the National Stadium (Bird’s Nest), Beijing Daxing International Airport, the Yamal LNG Project (Russia), and the Shougang International Peru Mine—demonstrating our ability to support projects of any scale and complexity.